Please find below the most frequently asked questions by our investors. If you have a question that is not on the list, please feel free to contact us.
General Questions
Got a question? We’ve got the answer.
What is a trading session?
A trading session corresponds to the operation of the trading system that occurs between the pre- open state and close state. There is only one trading session per day.
Who can use BHM Capital online trading platform service?
Registered customers of BHM Capital
What currencies are used for trading on DFM, Nasdaq Dubai and ADX?
UAE Dirham in ADX and DFM and US Dollar in Nasdaq Dubai
What do I need in order to register to BHM Capital online trading platform?
Once your account is opened with BHM Capital, username will be sent to your registered email and password will be sent to your registered mobile number. Please go to Platforms to download our applications or login using our website bhmuae.ae
How to deposit money in my BHM Capital account?
BHM Capital makes it easy to deposit funds in your account. Please visit the Ways to fund page for details.
What does the message "your account is locked" mean, and what shall I do?
Entering the wrong login password for three consecutive times will cause the system to lock the user name for security reasons. To unlock the user name, call BHM Capital toll free number (800 567 000 / +971 800567000), and place unlock user name request.
Pin-related Questions
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What Is SMS Authentication?
SMS Authentication is a new extra security feature which secures your login against unauthorized access to your account.
How does it work?
After you login using your BHM Capital number and password, you will receive the SMS on the mobile phone registered at BHM Capital. The SMS contains the PIN which you’ll enter in the following screen when prompted.
What is the validity of the PIN?
The PIN is valid for one session only. You will require another PIN to login again.
What is the timeout of the PIN?
The PIN is valid for 30 minutes, if the PIN was not used within this time, you’ll need another PIN to login. If you entered the incorrect PIN, you can re-enter it within the 30 minutes.
How do I make sure that my mobile number is updated on the system?
Please call our call center at 800 567 000 / +971 800567000 to check and update your current mobile number.
I do not have a username, what do I do?
Your username is the BHM Capital number supplied to you on the day you opened your account. In order to retrieve your BHM Capital number, please call 800 567 000 / +971 800567000.
I tried logging in but I did not receive an SMS, what do I do?
Please contact our call center at 800 567 000 / +971 800567000 in order to support you. For urgent dealing requests, please call our dealing room 600 567 000.
I tried logging in but I got an error message saying “Your login credentials are invalid”, what do I do?
You must have forgotten either your username or your password. Please contact our call center at 800 567 000 / +971 800567000 in order to reset your password or provide you with your username.
Can I register two or more mobile numbers on my account?
We only offer the capability to receive the SMS on one mobile only, however in the future we might consider updating our current system.
